At the checkout, you will be asked to enter your delivery and payment details. Please check your delivery address details to ensure it has been displayed accurately. Orders returned to us with inaccurate delivery addresses will incur an additional shipping charge.
Postage/shipping costs will be automatically added to your order at the checkout.
Discounts, gift certificates and promotions can be redeemed by entering the valid code before checkout.
When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. Whollygrail’s third party payment processing provider uses Secure Socket Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol displayed in your browser shows that all pages are protected by the secure connection. During checkout, our third party payment processing provider will offer to store your payment details to make subsequent purchases with us more efficient. Your card details are never stored by Whollygrail, and its at your own discretion to utilise this option.
Whollygrail welcomes international orders and is proud to partner with DHL for fast and reliable delivery. As a security measure, we match up the address on a credit card used for payment, and the delivery address. We appreciate that under some situations this may be different, and encourage you to use a different method of payment such as PayPal if the addresses differ, in order to avoid any delay in accepting your order.
Our order page includes an area for you to include any specific delivery instructions – please note, ownership of goods is transferred to you on delivery, so if you do request order be left unattended, please ensure you are comfortable with that risk.
We offer a signature on delivery option for an additional $2.95. This ensures that a parcel is only delivered to your requested address with a signature from someone at that address. Please include this option at checkout if you would like this extra level of security for your delivery.
After ordering, you will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been received. You can always contact us to confirm.