Payments

PAYMENTS

At the checkout, you will be asked to enter your delivery and payment details. Please check your delivery address details to ensure they’re  displayed accurately. Redelivery to a different or updated address incurs another shipping charge.

Postage/shipping costs will be automatically added to your order at the checkout.

Discounts, gift certificates and promotions can be redeemed by entering the valid code before checkout.

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. Whollygrail’s third party payment processing provider uses Secure Socket Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol displayed in your browser shows that all pages are protected by the secure connection. During checkout, our third party payment processing provider will offer to store your payment details to make subsequent purchases with us more efficient. Your card details are never stored by Whollygrail.

Whollygrail welcomes international orders and is proud to partner with DHL for fast and reliable delivery. As an initial security measure, we match up the address on a credit card used for payment, and the delivery address. We appreciate that under some situations this may be different, and will contact you to confirm the order in these circumstances.

Our order page includes an area for you to include any specific delivery instructions – please note, ownership of goods is transferred to you on delivery, so if you do request order be left unattended, please ensure you are comfortable with that risk.

We offer a ParcelPoint pick up option for an additional $3. This is ideal if you’re unlikely to be home for delivery, or you would prefer to be able to pick up your parcel locally, at your convenience.

After ordering, you will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order has not  been received by us. You can always contact us to confirm.

Free shipping over $130

For Australian orders only